Claussen's Return Policy~
Claussen’s Florist, Greenhouse & Perennial Farm will exchange items or issue a store credit equal to the amount paid for plants or merchandise if approved by a manager. Please read further return policies below regarding specific items.
Merchandise Returns- must be unopened, unused, in resalable condition and accompanied with a receipt (within 30 days from purchase) for a return. Clearance items are final sale, therefore are non-returnable. Pottery cannot be returned after customer has planted within the container. A No return policy is implemented on all Pillows and Throws. Holiday items such as Christmas and Easter are not returnable after day of purchase. Seasonal holiday merchandise cannot be returned after the holiday.
Houseplants & Seasonal Plant Returns- returns/exchanges are accepted up to 10 days from date purchase, in original & resalable condition. Are you returning due to problem/damage? If so, please email (flowers@claussens.com) a picture or bring in the plant for us to determine the cause of the problem. If diseased, please bring in a leaf/flower/stem in a clear plastic Ziploc bag to determine. This way it will not be exposed to other plants in the greenhouse. Plants that are damaged by physical injury, lack of care (incorrect lighting location, planting depth, over or under watering), or exposure to extreme light or temperatures, and/or other adverse weather conditions voids all guarantees. Exchange or full store credit will be determined based on the condition and reasoning of the plant being returned, and length of time since the plant was purchased.
Perennial Returns- have an extended warranty and are guaranteed only until November 1st of the year purchased (through the growing season). We do not guarantee over-wintered perennials. All claims must be accompanied by the original receipt. Please see James (Perennial Farm) to process the claim. Plants that are damaged by physical injury, lack of care (incorrect lighting location, planting depth, over or under watering), or exposure to extreme light or temperatures, and/or other adverse weather conditions voids all guarantees.
A store credit will be issued for all approved returns; we do not offer cash or credit card refunds.
Merchandise Returns- must be unopened, unused, in resalable condition and accompanied with a receipt (within 30 days from purchase) for a return. Clearance items are final sale, therefore are non-returnable. Pottery cannot be returned after customer has planted within the container. A No return policy is implemented on all Pillows and Throws. Holiday items such as Christmas and Easter are not returnable after day of purchase. Seasonal holiday merchandise cannot be returned after the holiday.
Houseplants & Seasonal Plant Returns- returns/exchanges are accepted up to 10 days from date purchase, in original & resalable condition. Are you returning due to problem/damage? If so, please email (flowers@claussens.com) a picture or bring in the plant for us to determine the cause of the problem. If diseased, please bring in a leaf/flower/stem in a clear plastic Ziploc bag to determine. This way it will not be exposed to other plants in the greenhouse. Plants that are damaged by physical injury, lack of care (incorrect lighting location, planting depth, over or under watering), or exposure to extreme light or temperatures, and/or other adverse weather conditions voids all guarantees. Exchange or full store credit will be determined based on the condition and reasoning of the plant being returned, and length of time since the plant was purchased.
Perennial Returns- have an extended warranty and are guaranteed only until November 1st of the year purchased (through the growing season). We do not guarantee over-wintered perennials. All claims must be accompanied by the original receipt. Please see James (Perennial Farm) to process the claim. Plants that are damaged by physical injury, lack of care (incorrect lighting location, planting depth, over or under watering), or exposure to extreme light or temperatures, and/or other adverse weather conditions voids all guarantees.
A store credit will be issued for all approved returns; we do not offer cash or credit card refunds.
