Claussen's Return Policy~
All returns must be accompanied with the original receipt. A store credit/gift card will be issued for all approved returns (determined at the manager’s discretion), NO CASH OR CREDIT CARD REFUNDS!
Houseplants - returns/exchanges are accepted up to 10 days from date purchase, in original & resalable condition.
Perennial & Shrubs- Claussen perennials are guaranteed through November 1st of the year purchased (through the growing season). We do not guarantee over-wintered perennials (see exceptions listed below). All claims must be accompanied by the original receipt. Please see our Perennial Department to process the claim. Plants that are damaged by physical injury, lack of care (incorrect lighting location, planting depth, over or under watering), or exposure to extreme light or temperatures, and/or other adverse weather conditions voids all guarantees. If you have questions on a perennial or shrub that did not overwinter, please contact our Perennial Department to discuss what is going on, how to help the plant, etc.
Seasonal Plant (annuals, chrysanthemums, poinsettias, Easter lilies, vegetables, etc.)- returns/exchanges are accepted up to 10 days from date purchase, in original & resalable condition.
Garden Center & Gift Shop Merchandise- Receipt is required for all returns and within 30 days of purchase. Items must be unopened, unused and in re-salable condition. Pottery cannot be returned after a customer has planted within the container. Clearance items are final sale. Holiday items (such as Valentine’s, Easter & Christmas) are not returnable after the holiday.
Houseplants - returns/exchanges are accepted up to 10 days from date purchase, in original & resalable condition.
- Are you returning due to problem/damage? If so, please email ([email protected]) a picture or bring in the plant for us to determine the cause of the problem. Exchange or full store credit will be determined based on the conditions/reasoning of the plant being returned.
- Plants that are damaged by physical injury, lack of care (incorrect lighting location, planting depth, over or underwatering) or exposure to extreme light or temperatures, and/or other adverse weather conditions void any and all guarantees.
Perennial & Shrubs- Claussen perennials are guaranteed through November 1st of the year purchased (through the growing season). We do not guarantee over-wintered perennials (see exceptions listed below). All claims must be accompanied by the original receipt. Please see our Perennial Department to process the claim. Plants that are damaged by physical injury, lack of care (incorrect lighting location, planting depth, over or under watering), or exposure to extreme light or temperatures, and/or other adverse weather conditions voids all guarantees. If you have questions on a perennial or shrub that did not overwinter, please contact our Perennial Department to discuss what is going on, how to help the plant, etc.
Seasonal Plant (annuals, chrysanthemums, poinsettias, Easter lilies, vegetables, etc.)- returns/exchanges are accepted up to 10 days from date purchase, in original & resalable condition.
- Are you returning due to problem/damage? If so, please email ([email protected]) a picture or bring in the plant for us to determine the cause of the problem. Exchange or full store credit will be determined based on the conditions/reasoning of the plant being returned.
- Plants that are damaged by physical injury, lack of care (incorrect lighting location, planting depth, over or underwatering) or exposure to extreme light or temperatures, and/or other adverse weather conditions void any and all guarantees.
Garden Center & Gift Shop Merchandise- Receipt is required for all returns and within 30 days of purchase. Items must be unopened, unused and in re-salable condition. Pottery cannot be returned after a customer has planted within the container. Clearance items are final sale. Holiday items (such as Valentine’s, Easter & Christmas) are not returnable after the holiday.
